• We will always answer the phone promptly and never leave you on hold for more than thirty seconds.
• We will always give you answers or solutions, even if we have to recommend another vendor.
• If we do have to call you back, we promise to get back to you quickly or to let you know when we will have more information.
• We will make every effort to deliver your product in good condition but in the event of any damage, we will exchange your product the next day or within two days if we have to bring it from another warehouse.
• You will always receive a ?treat? with every order over $5.
• We will process any returned items within two days so that you receive credit in a timely fashion.
• Our drivers will be courteous and helpful at all times.
• We will offer ongoing training to our employees in an effort to better serve our customers.
• We will listen to our customers and exceed their expectations whenever we can.
• We will lead by example in supporting local business and our community.

 Easy Fast Dependable

1) always low pricing
2) Printed price in the catalogue
3) Automatic discount on volume purchases
4) Clear and understandable set pricing
5) Next day on 90% of products
6) We always offer alternatives when items are unavailable
7) easy online ordering
8) online history and account information
9) one of the highest customer satisfaction ratings in the industry

We took our top 100 selling items and compared pricing with the competition.

This is what we found:

• Simply Office Supplies were the least expensive 47 times
• Quill were the least expensive 23 times
• OfficeMax were the least expensive 16 times
• Office Depot were the least expensive 12 times
• And Staples were the least expensive only once

Surprised?  To be honest, we were too.

We know that we offer good value to our customers’ on a daily basis but it’s a tough business when you’re competing with the “megas” like Staples and Office Depot. So, we took a closer look behind these numbers and made the following observations:

-          We are a ‘non-stocking’ dealer.  This means that we don’t tie our money up in inventory that could sit around for a long time and cost us warehouse space as well as the value of the product. (Pretty amazing when you consider we are also next day delivery)!

-          This also means, we don’t have the overhead of staff for warehousing, purchasing, sales and human resources.

-          We don’t spend millions on advertising that ultimately has to be paid for by our customers.

These are just some of the reasons why we have the ability to not only compete but exceed your expectations with pricing, service and product range.

So next time you think of running to Staples or OfficeMax, think again.  It might not be just the gas that’s costing more.

Overall savings by percentage when purchasing with Simply Office Supplies were as follows:

                20% less than Staples

                18% less than Office Depot

                26% less than OfficeMax

                30% less than Quill

Note:  We also wanted to compare pricing against Corporate Express and some independent dealers.  We were unable to do this due to the inconsistency of their pricing i.e. frequent price changes and varying discounts.  If you would like us to price against competitors’ invoices, we will be happy to do this or just check our website for current pricing at www.simplyofficesupplies.com

(Some products may have been packaged in different quantities by the competitors.  In these instances, we divided the price to reflect ‘by the each pricing’, even when we were offering a quantity discount on these items).

This information is based on data gathered in August 2009